Mr. Kline serves as President and is involved in all project and financial management aspects of the company. Mr. Kline has 32 years of progressive management experience and more than 35 years of experience in the computer industry. He holds a Masters in Computer Systems Management and his written works have been published in graduate level text books. He has extensive hands-on project management experience, and Masters-level proficiency in multiple life cycle models and development methodologies.
Mr. Rennie serves as the lead customer care representative and is directly responsible for ensuring that each customer's system is set up and configured correctly. He is dedicated to the maintenance and training coordination of all software systems and completes customization and other programming needs as required. He serves as the liaison between the customer, the User Support group and upper management as needed. Mr. Rennie holds a Bachelor's degree in International Business/Global Economics from Cedarville University.
Mr. Hoover serves as the lead User Support representative by providing end-user support to MSI clients. Mr. Hoover provides direct phone and e-mail support to MSI software users, as well as, leads the efforts in developing end user documentation, Frequently Asked Questions, and other MSI software related user documentation. Mr. Hoover also assists with software testing and e-IEP PRO, e-ELL PRO and e-MTSS PRO training efforts as needed. Additionally, he has over 20 years of experience as a network engineer and as a network/internet technologies consultant.
Ms. Lassen serves as a Lead Trainer where she develops and presents the training curriculum, training exercises, e-Training video clips and Webinars. Additionally, she serves as the domain expert on education matters where she consistently monitors information available from the Arizona Department of Education and routinely participates in special education and other related education training events. Ms. Lassen previously served as a special education teacher and holds a Masters in Education where she graduated Cum Laude from Northern Arizona University, as well as, numerous special education-related licenses (e.g., Emotional Disability, Specific Learning Disability and Mild/Moderate Intellectual Disability) and certifications.